FanDuel Privacy Policy — Your data, our responsibility

1 Introduction & Scope

FanDuel (https://fanduel.wine) is one of Bangladesh's most trusted online betting and gaming platforms. We firmly believe that your personal data belongs to you alone — we treat it as something held in trust. This Privacy Policy ("Policy") applies to all users of FanDuel's website, mobile app, and related services.

By creating an account or using FanDuel's services, you confirm that you have read and agreed to this Privacy Policy in full. If you do not agree with any part of this policy, we recommend that you refrain from using our services.

This Privacy Policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards (GDPR-aligned). FanDuel is committed to full transparency — which is why we've clearly explained, in plain language, exactly what we do and don't do with your information.

2 Types of Data Collected

FanDuel collects several types of information, which can be grouped into three main categories:

Personally Identifiable Information

During registration, you provide your full name, date of birth, email address, mobile number, and residential address. National ID or passport details may also be collected during identity verification (KYC).

Financial Information

Mobile banking numbers (bKash, Nagad, Rocket), bank account details, or card information are collected for payment processing. However, full card numbers are never stored on our servers — they are sent directly to an encrypted payment gateway.

Usage & technical data

Certain information is collected automatically while you use the platform — such as your IP address, browser type, device model, operating system, page visit timestamps, and click data. This information is used to improve the quality of our services.

Data Type	Example	Reason for Collection
Contact	Name, Email, Phone	Account Creation & Communication
Verification	NID, passport	KYC & Age Verification
Financial	BKash number, bank	Payments & Withdrawals
Functional	IP, browser	Security & Service Improvement
Contact	Support Chat Messages	Troubleshooting & record keeping

3 How We Collect Information

FanDuel collects your information in the following ways:

• Information You Provide Directly: Information you provide when filling out registration forms, completing KYC verification, submitting payment forms, or contacting support.
• Automatic Collection: Technical information is collected through cookies, log files, and analytics tools while you use the website or app.
• From third parties: Limited information may be received from payment gateways or identity verification services.
• Fraud Detection: Device fingerprinting and login activity are analyzed to maintain security.

4 Purpose of Data Use

FanDuel uses the information collected from you solely for the following purposes:

• Account Management: Completing registration, verifying login, and maintaining the security of your account.
• Service delivery: Keeping core services running, including betting, gaming, deposits, and withdrawals.
• Contact: Delivering important updates, transaction notifications, and customer support.
• Legal obligations: Compliance with applicable laws and regulatory requirements in Bangladesh.
• Security & Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Service improvement: Analyzing user experience to improve and enhance the platform.
• Promotional Communications: Offers and bonus updates sent with your consent (with the option to opt out at any time).

FanDuel never uses your data beyond the purposes stated above. If we ever need to use your information for a new purpose, your consent will be obtained beforehand.

5 Data Sharing Policy

FanDuel does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals.
• Identity Verification Services: The KYC process is carried out in partnership with licensed verification providers.
• Law enforcement: We may be required to share information to comply with legal obligations, such as court orders or government directives.
• Business Partners: Technology companies that help operate FanDuel's services — all bound by strict confidentiality agreements.

6 Cookies & Tracking

The FanDuel website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your next visit smoother and more personalized.

Cookie Types

• Essential Cookies: The website cannot function without these — they are required for login sessions and security.
• Functional Cookies: To remember your language preference and other settings.
• Analytical cookies: To understand which pages are visited most — fully anonymized.
• Marketing Cookies: To show you relevant ads, only with your consent.

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the website to stop working properly.

7 Data Security Measures

FanDuel follows the highest industry standards to protect your data. Our security framework is built on three layers:

Technical Security

• 256-bit SSL/TLS encryption on all data transmissions.
• Stored data is protected with AES-256 encryption.
• Two-factor authentication (2FA) login protection.
• Firewall and DDoS attack protection.
• 24/7 security monitoring and intrusion detection system.

Organizational Safeguards

• Only authorized personnel have access to specific data.
• All staff undergo regular privacy and security training.
• In the event of a data breach, affected users will be notified within 72 hours.

Regular Audits

FanDuel's security infrastructure is regularly audited by independent third-party security experts. Our games' RNG (Random Number Generator) is certified by accredited independent bodies.

8 Your Rights

Under FanDuel's Privacy Policy, you have the following rights:

• Right to Access: You can request to see the information we hold about you at any time.
• Right to Rectification: If any of your information is incorrect, you may request that it be updated or corrected.
• Right to Erasure: In certain circumstances, you may request that your data be permanently deleted.
• Right to Restrict Processing: You may request that your data be restricted from use while a dispute is ongoing.
• Right to Data Portability: You can receive your data in a structured, machine-readable format.
• Right to Object: You can object to your information being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of these rights, email us at support@fanduel.wine. We will respond within 30 days of receiving your request. Complex cases may take up to 90 days, but you will be notified in advance if that is the case.

9 Children's Privacy

FanDuel is strictly an adults-only platform. Registration or use of the platform by anyone under the age of 18 is strictly prohibited. We do not knowingly collect personal information from minors.

If a minor's information is found in our systems by mistake, it will be deleted immediately upon discovery and the associated account will be closed. If a parent or guardian suspects that their child's information has been collected, please contact us right away at support@fanduel.wine.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

10 Third-Party Links

The FanDuel platform may occasionally reference third-party websites (such as payment gateways or verification services). These external sites operate under their own privacy policies, and FanDuel is not responsible for how they handle your information.

We recommend carefully reading the privacy policy of any third-party service before you use it.

11 Data Retention Period

How long FanDuel retains your information depends on the type of data and applicable legal requirements:

• Account Information: For the duration your account is active, and up to 5 years after closure as required by law.
• Financial Transaction Records: Retained for a minimum of 5 years in compliance with anti-money laundering regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Support contact: Retained for up to 2 years after the issue is resolved.
• Cookies & Analytics: Typically deleted within 30 days to 1 year.

Once the legal retention period expires, your data is securely and permanently deleted so that it cannot be recovered.

12 Policy Changes

FanDuel reserves the right to update or modify this Privacy Policy, in whole or in part, at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A notice will be displayed on the platform before any changes take effect.

Continued use of our services after any changes takes effect constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly:

• Email: support@fanduel.wine
• Live Chat: Click the chat icon at the bottom right of the platform
• Support hours: 24 hours a day, 7 days a week

We aim to send an initial response to your request within 48 hours. For more details, visit our FAQ page View or Terms & Conditions Read.