Responsible Gaming

On FanDuel Responsible Play — Keep the fun, keep the limits

Gaming is for fun, not stress. FanDuel believes every player deserves a safe and responsible experience. Use our tools and guidelines to stay in control at all times.

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6 Responsible Gaming Safeguards

FanDuel gives every player the power to control their own experience. All these tools are completely free and take effect immediately.

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Once set, they can't be increased before the cooling-off period ends — making this the most effective way to stay on budget.

Session Time Limit

Decide in advance how long each session will last. When the time is up, you'll receive an automatic alert and the session will end. Use your time wisely and enjoy gaming.

Benefits of Taking a Break

Sometimes stepping back is the right call. Put your account on a break for anywhere between 24 hours and 30 days. While on a break, you won't be able to log in or place bets.

Self-Exclusion

If you need a long-term break, self-exclude for anywhere between 6 months and 5 years. During this period, your account will be completely inactive and no promotional messages will be sent.

Loss Limit

Set a loss limit to stop yourself from losing beyond a certain amount. Once that limit is reached, betting will automatically stop for the rest of the day.

Reality Check

Pop-ups will appear on screen at set intervals showing how long you've been playing and how much you've won or lost — giving you the information you need to decide whether to keep going.

Recognizing the Signs of Problem Gaming

When gaming starts to go beyond entertainment, certain signs begin to show. Recognizing them early — in yourself or someone you care about — matters. FanDuel is committed to being there for you.

Watch out for these signs

  • Spending beyond your budget and going into debt
  • Chasing losses to try to win back money
  • Hiding your gaming from family or friends
  • Work, studies, or relationships are suffering
  • Feeling restless or irritable when you're not playing
  • Skipping sleep or meals to keep playing
  • You've tried to stop gaming but haven't been able to
The Golden Rules of Responsible Gaming
1
Play for fun, not for income
Gaming shouldn't be seen as a source of income. It's entertainment — like going to the movies or dining out.
2
Only spend what you can afford to lose
Never use money set aside for bills, rent, or savings on gaming. Keep a separate entertainment budget.
3
Take Regular Breaks
Take a short break every hour — it keeps both your body and mind fresh. Avoid placing large bets when you're tired.
4
Don't game under the influence
Alcohol and other substances impair your judgment. Avoid gaming when you're not in a clear state of mind.
5
Get help if you need it
Acknowledging a problem takes courage. Reach out to FanDuel Support or a specialist organization for help.
Simple steps to activate the safety tools

All tools can be activated in just a few clicks from your account settings. If you need any help, our support team is always here.

Go to Account Settings
After logging in, click the profile icon in the top right corner and select the "Responsible Gaming" option.
Choose your preferred limits
Set a deposit limit, session time, loss limit, or a break — choose one or combine several at once.
Effective Immediately
Limits take effect as soon as they're saved. Lowering a limit is instant; increasing one requires a waiting period.
Get support
If you're having trouble setting up tools or want to self-exclude, reach out to our support team via live chat or email.
Keep Notifications On
You'll receive automatic notifications when you're approaching your limit. We recommend keeping these notifications on.
Review Regularly
Once a month, review your gaming history and limits. Adjust them if needed — stay in control.

What We Mean by Responsible Gaming

Responsible gaming at FanDuel is more than following rules — it's a culture where every player's mental and financial wellbeing comes first. We believe gaming should be entertaining and exciting, never something that gets in the way of the rest of your life.

Millions of people in Bangladesh enjoy online gaming and betting every day. The vast majority play responsibly — within a set budget and purely for entertainment. FanDuel wants that to be the experience for everyone.

FanDuel is strictly for users aged 18 and above. Age is verified at registration, and any account belonging to a minor is closed immediately.

Our Commitment

FanDuel makes specific commitments to players in Bangladesh. First, we will never use tactics or promotions that encourage problematic gaming. Second, all the safety tools on our platform are completely free and easy to use.

Third, our customer support team is specially trained — when someone is struggling, they respond with empathy and without judgment. We treat gaming addiction as a health issue, not a moral failing.

Fourth, we never send re-marketing messages to any player who has self-excluded. No pathway is left open to return before the self-exclusion period ends.

Information for Family & Loved Ones

It can be hard to tell from the outside whether a family member or friend is struggling with gaming. There are warning signs to watch for — such as growing financial pressure, tension or distance in relationships, and a tendency to be secretive about gaming.

If you think someone close to you is struggling, approach them with empathy rather than accusations. Encourage them to seek professional help without placing blame. FanDuel's support team is also available to assist family members.

It isn't possible to activate self-exclusion directly on someone else's account. However, if you contact our support team, we'll review the situation and provide the best assistance we can.

Financial Protection Strategies

Financial control is the cornerstone of responsible gaming. Follow these simple steps when playing on FanDuel: start by subtracting all essential expenses from your monthly income — rent, food, transportation, utility bills. Then set a maximum of 5–10% of what's left as your entertainment budget.

You can allocate a portion of this entertainment budget to gaming. Set that amount as your FanDuel deposit limit — then measure success by how much enjoyment you get out of that budget, not by wins or losses.

Professional Help & Contacts

Gaming problems aren't always easy to handle alone. Seeking professional help isn't a sign of weakness — it takes real strength. Beyond FanDuel's own support, a range of professional organizations is available to assist you.

If you feel gaming is having a negative impact on your life, act now. Don't wait — contact our 24/7 live chat support or email us at support@fanduel.wine. Our specialist team is ready to help guide you in the right direction.

Our responsible gaming FAQ page For more details, visit our Terms & Conditions and privacy policy too Read it here.

Responsible Gaming FAQs

Limit decreases take effect immediately. However, requests to increase a limit will only take effect after a mandatory waiting period (typically 7 days). This delay is intentional — to prevent decisions made in the heat of the moment.

Yes, if there is any balance in your account at the time of self-exclusion, it will be returned to your registered payment method. The process typically takes 3–5 business days.

A break (Cool-off) is short-term — from 24 hours up to 30 days. Your account reactivates automatically once the period ends. Self-Exclusion is long-term — from 6 months up to 5 years. Your account cannot be reopened before the period ends, and once it does, it stays closed unless you actively choose to reactivate it.

Start by having a calm, non-judgmental conversation with them. Encourage them to contact FanDuel Support. You can also email us at support@fanduel.wine — we'll let you know the best way to get help in that situation.

No, they're entirely optional. However, FanDuel strongly recommends that every player set at least a deposit limit and a session time limit — it keeps your experience more enjoyable and helps you stay in control.

Yes, FanDuel strictly blocks access for anyone under 18. Age is verified at registration, and any suspicious account is suspended immediately pending investigation. Parents should make sure devices are password-protected.

Play Responsibly, Play Enjoyably

Join FanDuel and enjoy gaming on a safe, trusted platform. Your protection is our priority.

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